FREQUENTLY ASKED QUESTIONS
Here are just a few of the most common questions we get asked!
We are Australian Based Wholesale Company dealing in Vintage, Reclaimed and Contemporary looked products to decorate your home. We are basically based in Melbourne.
The Era team are delighted to provide assistance with any queries you may have regarding our products or services. Our aim is to help you find the answers you need to ensure that you have the best shopping experience with Era Home Decor. Please do not hesitate to get in touch with us using the contact form. email u or give us a call on 0402 938 757
Era We always welcome local pick up as an option! As pick up option will help you save on shipping costs..
For those interested in picking up their purchase please use our contact form to get in touch to arrange a pick up date and time which is suitable , Era Home Decor HQ is located in Hillside 3037, Victoria.
we ACCEPT payments via VISA, Master Card, and through your Paypal accounts, BANK DEPOSIT, AND OVER THE PHONE PAYMENTS yes. All payments are processed by international agencies like PayPal and are completely secure.
Delivery charges vary and are dependent on the size and weight of your order, as well as location.
If you require a shipping quote prior to purchase, simply contact us with the sku number along with your suburb and postcode and we will do all the work in finding you a competitive quote.
WE SHIP AUSTRALIA WIDE THROUGH SEVERAL COUNTRIES.FOR GENERAL ORDERS,SHIPPING COSTS ARE CALCULATED AT THE CHECHOUT.YOUR ORDER WILL BE PROCESSED AND DISPATCHED WITHIN 1 BUSINESS DAT TO ENSURE FAST DELIVERY OF YOUR PURCHASE.
WE TAKE GREAT PRIDE IN OUR PACKING AMD EVERY PRODUCT IS QUALITY CHECKED PRIOR TO DISPATCH TO ENSURE YOU RECEIVE YOUR ORDER IN EXCELLENT CONDITION.
In most cases delivery takes 3 to 5 working days. We deliver all Australia wide however in rarest case if you living in a remote location of Australia and there is a limited access for our delivery partner we will notify you of the situation once we have your delivery address and we contact our delivery partner . in any situation we will update you with the relevant information. You will receive an email with the tracking details once the order has been shipped.
Unfortunately, if you live outside of Australia though, we’re currently unable to offer International shipping at this time.
Our team at Era , wish to encourage your confidence in shopping with us. We provide you with access to status updates on the delivery of your order. If you wish to gain access to these details, simply log into your account and click on “track your order”
We hope that you will completely love Era Home Decor’s products. however unlikely in that case We will gladly offer refunds and exchanges on items which are faulty, damaged, or differ from the online description within 7 days of you receive the items. we need you to contact us or fill the return form with details of the order number, sku number, item name and image of the products that shows any damage within 7 days.
for change of mind items we will refund or exchange within 7 days but provided the item has not been opened and used and is in the same condition you purchased it. standard delivery chares apply on re delivery for exchanges and the for refunds the buyer has to borne the product returning costs. We need you to fill the return form or contact us as soon as possible.
We hope that you will completely love Era Home Decor’s products. If the customer just change his mind contact us within 7 days of receiving the item, we will refund or exchange but provided the item has not been opened and used and is in the same condition you purchased it. standard delivery chares apply on re delivery for exchanges.
Products may be returned via Registered Post at your own cost. Era Home Decor will not be responsible for items lost in transit.
In cases you have paid in full via PayPal, your return costs may be eligible for a free return postage. This refund is processed governed & operated by PayPal and is processed external to Home Shoppe. More details here – https://www.paypal.com/au/webapps/mpp/returns.
We do not offer a change of mind exchange/return on certain items, in such cases we have called this out explicitly in the product details page. This, however, does not apply to a product that is faulty.
For online purchases, we carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any faults or damage immediately along with the picture . We will gladly offer refunds and exchanges on items which are faulty, damaged, or differ from the online description within 7 days of you receive the items. Proof of purchase is required along with the photos that shows the damaged or different items than purchased.
Our aim is to help you find the answers you need to ensure that you have the best shopping experience with homeshoppe.com.au. Please do not hesitate to get in touch with us using the contact form or call us at (03) 9995 4588.